Outsourcing customer service is a good way to cut costs on the short term, but if not done well, can cause damage in the long run. Many companies use outsourced call centres for customer service, but do the pros out way the cons? Does it lead to better quality customer service, or just look better(…)
Meijer has a lot of fans in the United States, but how does the company manage to keep hold of its customers’ loyalty via social?
Twitter has rolled out a new and striking profile design among select users and will include regular profiles in coming weeks – will this make it easier to reach your customers, as Twitter claims?
Supervalu is one of the biggest food distributors from around the country and is currently serving from over 4,300 retail locations. The stores main stock consists of perishable and nonperishable types of grocery items, health and beauty products, general merchandise, pharmacy products and fuel. Reviewing the General Satisfaction of Supervalu Customers If you look up(…)
Does New York’s Hilton Manhattan East find that replying to its past customers about both positive and negative experiences via review sites like tripadvisor.com improve customer relationships?
Ensuring your Google Places listing is correct will get customers flocking to your company’s web page and through the doors
Safeway – the second largest supermarket chain in North America is struggling with bad reviews. What is it doing wrong and how can you learn from its mistakes?rude
Kroger may be successful when it comes to profits, but is it successful when it comes to customer retention?
Publix Super Markets is the largest employee-owned supermarket chain in the U.S. The chain was founded in 1930 by George W Jenkins, and since the first store’s opening it has continued to gain momentum, value and strength. How does Publix manage to keep it’s customers so happy?
Do you take a restaurant’s health rating into account when you’re choosing where to eat?