The integrity of your company depends on your customer service skills. Here’s how to dial up the volume when you interact with clients and customers so you can reap the rewards.
Here’s a summary of coverage from this morning’s DX3 keynote. Duncan Fulton put forth a lot of very thoughtful ideas about digital marketing, business goals in the age of disruption, and how digital must be understood by decision makers at the highest level of a business.
The top tweets from DX3 this morning, in case you were stuck in the hall or want a second peek at the presenters’ slides:
How does the bakery-café Panera Bread encourage engagement with its followers to make them some of the most positive and active fans online?
With more than 780 local restaurants nationwide, Olive Garden is an American casual dining restaurant chain whose focus is not just Italian-American cuisine, but also on family and its values as an institution.
In the last 45 minutes, a Californian local business famous for selling gigantic $200 pizzas, Big Mama’s & Papa’s Pizza, has generated over an estimated 600 new followers on Twitter because TV show host Ellen Degeneres brought pizza on stage and dished it out to the audience.
On Wednesday, Yelp released its Top 100 Places to Eat, and while elite US restaurants held some of the top spots, the leaderboard featured dozens of hole-in-the-wall eateries who are cooking up some of the best grub at the best prices. Take the Yelp champion, Da Poke Shack, which came in at the top spot(…)
Smoothie King, the smoothie bar from New Orleans, is extremely active on social media. They talk to and take an interest in their customers. With more than 452,000 Facebook likes at present, more than 6,000 Twitter followers and 996 connections on Instagram, Smoothie King uses social media to very effectively communicate with its customers. Smoothie(…)
If you’re attending DX3 next week, come by booth 325 to de-stress with free massages and chat about local search. We’re excited for the chance to connect with digital marketers, retailers, and advertisers, and to showcase our review monitoring and listing platform. If you’ve yet to sign up for the event, but would like to,(…)
Oyster.com, bought by TripAdvisor in 2013, differs from TripAdvisor mainly due to its reviews not being written by site users but by hotel experts. What’s clear from visiting Oyster.com is that the company prides itself in uncovering the truth.