If you’re struggling to get the customer engagement you deserve, you might want to look to content marketing to give you a leg up…
How does Applebee’s use social and review sites to keep in touch with its customers and manage its reputation?
Social is being pushed more than ever when it comes to customer services and connecting with your customers on Twitter and Facebook and Twitter has never been more important. But is the latter as ineffective as it seems?
Outsourcing customer service is a good way to cut costs on the short term, but if not done well, can cause damage in the long run. Many companies use outsourced call centres for customer service, but do the pros out way the cons? Does it lead to better quality customer service, or just look better(…)
Meijer has a lot of fans in the United States, but how does the company manage to keep hold of its customers’ loyalty via social?
Twitter has rolled out a new and striking profile design among select users and will include regular profiles in coming weeks – will this make it easier to reach your customers, as Twitter claims?
Supervalu is one of the biggest food distributors from around the country and is currently serving from over 4,300 retail locations. The stores main stock consists of perishable and nonperishable types of grocery items, health and beauty products, general merchandise, pharmacy products and fuel. Reviewing the General Satisfaction of Supervalu Customers If you look up(…)
Does New York’s Hilton Manhattan East find that replying to its past customers about both positive and negative experiences via review sites like tripadvisor.com improve customer relationships?
Ensuring your Google Places listing is correct will get customers flocking to your company’s web page and through the doors
Safeway – the second largest supermarket chain in North America is struggling with bad reviews. What is it doing wrong and how can you learn from its mistakes?rude